FAQ
You have questions, we have the right answers.
Here you find all FAQs at a glance. Simply click on the question and the desired information will appear.
Use the magnifying glass button at the top right to search for keywords.
Frequently asked questions:
- The car parks are fully booked for my travel period. What alternatives are there?
- Do you offer parking for the disabled?
- Which car park is the right one for my journey?
- What do I have to do if my licence number has changed?
- How do I get to my car park?
- Can I charge my electric vehicle at your port/car park during/after my trip?
- How often does the shuttle go to Airport Kiel and back?
- Do you have child seats on the shuttle bus?
- Your travel period is not listed?
- I am arriving the day before my ship departs. Is it possible to book a car park for an earlier arrival?
- I am travelling to Klaipeda by ferry with the DFDS shipping company. Do you also offer parking spaces for this?
- I am going on a mini cruise to Oslo with Color Line. What car park is best?
- Can I park at Norwegenkai even if I am not travelling with COLOR LINE?
- I am travelling with Stena Line and would like to use their offer for the parking deck Fördeparkhaus. What do I have to do?
- Cancellation Policy?
- From which terminal does my ship leave?
- How far away from my terminal are the car parks?
- Can I park my car at the car park Airport Kiel even if I do not travel with AIDA?
- What payment options do you offer?
- Will I get a booking confirmation?
- I would like to book 2 or more parking spaces. Is this possible with one booking?
- Can I book a parking space for another person?
- Are your car parks attended and insured?
- Can I book and pay for a car park on site for the duration of my cruise?
- Can I leave bicyles in/at the car?
- Do you offer roofed parking spaces?
- How long in advance should I make my reservation?
- Can I check if there are still parking spaces available without making a reservation?
- I have booked a tour of the ship. Can I park at the terminal during this time?
- Can I book with you by telephone?
- When are the car parks open?
- Do I have to hand in my car key?
- Can I park my van in the cruise terminal car parks?
- Is it possible to book a parking space for my car with trailer?
- Can I book caravan parking spaces at Port Parking?
- Can I park my bus/coach in your port during a cruise?
- Can I park with you even though my journey does not start or end in Kiel?
- My journey starts/ends in another port - do you offer a car transfer service?
- I need a company address on the invoice. Can I also book with a company name?
- The car parks are fully booked for my travel period. Can I be put on a waiting list?
- I have booked through the shipping company AIDA Cruises - will I receive a booking confirmation and/or invoice from you?
- I have booked a parking space directly through the shipping company - can I have my licence plate number changed by you?
- I have lost something or forgotten something on the shuttle bus - do you have a lost and found office?
- I have booked early boarding/early check-in - when can I drive into the car park at the Ostseekai terminal?
- Do you tow my vehicle if I cannot pick it up on time (illness, ship has technical problems)?